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Terms of service
**TERMS OF SERVICE**
*Last updated: {{ 'now' | date: '%d %B %Y' }}*
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## 1. ABOUT US
This website is operated by **neuer** (“we”, “us”, “our”). We sell products directly to consumers through this website.
You can contact us at:
**Email:** [info@neuerhealth.com](mailto:info@neuerhealth.com)
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## 2. USING OUR WEBSITE
By accessing our website or placing an order, you confirm that you are at least 18 years old and legally capable of entering into binding contracts.
You agree not to use this website for any unlawful purpose or in any way that may damage, disable, or impair the site or interfere with other users.
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## 3. PRODUCTS AND DESCRIPTIONS
We make every effort to ensure that product descriptions, images, and prices are accurate. However, slight variations may occur due to screen displays or manufacturing updates.
All products are subject to availability. If a product becomes unavailable after you place an order, we will notify you and issue a full refund.
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## 4. PRICES AND PAYMENT
All prices are shown in pounds sterling (£) unless stated otherwise.
Prices include VAT where applicable. Delivery costs are shown at checkout before you complete your purchase.
We accept payment through the payment methods displayed at checkout. Payment must be received in full before an order is dispatched.
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## 5. ORDER ACCEPTANCE
When you place an order, you will receive an order confirmation email. This email confirms that we have received your order but does not constitute acceptance.
A contract is formed only once we dispatch your order and send a dispatch confirmation email.
We reserve the right to refuse or cancel an order for any reason, including errors in pricing, stock availability, or suspected fraud.
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## 6. DELIVERY
We aim to dispatch orders within the timeframes stated on our website. Delivery times are estimates and not guaranteed.
If we fail to deliver your goods within the agreed timeframe, you may request a refund in accordance with your statutory rights.
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## 7. YOUR RIGHT TO CANCEL (COOLING-OFF PERIOD)
Under the **Consumer Contracts Regulations**, you have the right to cancel your order within **14 days** of receiving your goods, without giving any reason.
### To exercise your right to cancel:
You must inform us by email at **[info@neuerhealth.com](mailto:info@neuerhealth.com)** within 14 days of delivery.
You then have a further **14 days** to return the goods to us.
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## 8. RETURNS AND REFUNDS
Returned items must be unused, in their original packaging, and in a resalable condition, unless the item is faulty.
Once we receive the returned goods, we will issue a refund within **14 days**, using the original payment method.
### Return postage:
* Customers are responsible for return shipping costs unless the item is faulty or incorrect.
* Original delivery charges will be refunded (standard delivery only).
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## 9. FAULTY OR MISDESCRIBED GOODS
Under the **Consumer Rights Act 2015**, goods must be as described, fit for purpose, and of satisfactory quality.
If your item is faulty or not as described, you are entitled to:
* A repair or replacement, or
* A full refund if a repair or replacement is not possible
These rights are in addition to your cancellation rights.
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## 10. EXCLUSIONS FROM THE RIGHT TO CANCEL
The right to cancel does not apply to:
* Sealed goods that are not suitable for return for health or hygiene reasons once unsealed
* Personalised or made-to-order products
* Perishable goods
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## 11. INTELLECTUAL PROPERTY
All content on this website, including text, images, logos, and design, is owned by or licensed to neuer. You may not use or reproduce any content without our written permission.
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## 12. LIABILITY
Nothing in these Terms limits or excludes our liability for:
* Death or personal injury caused by negligence
* Fraud or fraudulent misrepresentation
* Any matter for which liability cannot be excluded under UK law
Subject to the above, we are not liable for losses that were not foreseeable at the time the contract was formed.
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## 13. CHANGES TO THESE TERMS
We may update these Terms from time to time. The version in force at the time of your order will apply.
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## 14. GOVERNING LAW
These Terms are governed by and construed in accordance with the laws of **England and Wales**. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
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## 15. CONTACT US
If you have any questions about these Terms, please contact:
**[info@neuerhealth.com](mailto:info@neuerhealth.com)**